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Hephon is an AI agency in Dubai (Hephon L.L.C-FZ), with its engineering team rooted in Lebanon, that builds WhatsApp AI agents for Lebanese businesses: agents that read Lebanese Arabic, Arabizi, French and English and complete orders, support requests and account changes from your own systems.
It answers the messages your staff answer today, mostly in Arabizi with French and English mixed in, from your real stock, billing or bookings. It quotes in US dollars, handles cash on delivery, keeps working through connection drops, and hands anything unusual to a named person on your team.
A Lebanese business inbox is mostly Arabizi: “kifkon, baddi order”, “fi 3andkon…?”, “2addesh?”. French greetings and thanks, English product names, and voice notes for anything longer than a line. Customers expect an answer in minutes, and many businesses still have one person answering all of it from a phone.
The job of the agent is to take that load: understand the mixed message, look up the answer in your system, reply in the same style, and leave your person the conversations that need judgement.
kifkon, fi 3andkon charger type-C? 2addesh?
Hi, do you have a type-C charger? How much?
baddi order nafs l marra l madye, merci
I want the same order as last time, thanks.
عم حاول ادفع الفاتورة بس ما عم يزبط
I am trying to pay the bill but it is not working.
voice note, 22 seconds
Anything longer than a line arrives as a voice note.
Illustrative messages written the way customers write, not real customer messages.
Pricing, payments and connectivity all work differently from the Gulf.
Meta has charged per template message since 1 July 2025. Lebanon has no rate of its own: it sits in Meta’s “Rest of Middle East” group with Bahrain, Jordan and Yemen, billed in US dollars, so costs are planned on that group’s rates.
Source: Meta: WhatsApp Business Platform pricingSince the 2019 crisis most Lebanese businesses price in US dollars, and a lot of payment is cash: the World Bank put the cash economy at about 46% of GDP in 2022. An assistant here quotes in USD, handles cash on delivery and keeps the lira out unless your business uses it.
Source: Al-Monitor: World Bank on Lebanon’s cash economyMobile service runs on two state-owned networks, alfa and touch, and fixed lines on Ogero. Connections drop more often than in the Gulf, so we build for retries: a message that fails is resent, and a call that cuts off can pick up where it left off.
Lebanon’s data rules sit in Law No. 81 of 2018 on Electronic Transactions and Personal Data. It is lighter than the GDPR and there is no independent data protection authority to answer to, which is not a licence to be careless: we keep personal data to what the job needs and keep it out of model training.
Source: DLA Piper: data protection in LebanonGeneral information checked in November 2026, not legal advice.
Products found from an Arabizi request, the basket confirmed with a USD total, delivery area checked, cash on delivery or your payment link.
Balance, renewal and plan questions answered from your billing system, with changes made only after the customer confirms.
A customer shares a location and describes the problem; the agent opens the ticket and tells them what happens next.
Your staff see every conversation, take over any of them, and get a short summary instead of scrolling.
For a Lebanese internet provider we built a messaging bot that lets customers share their location for service queries, report issues and manage basic account tasks, getting them to the answer in three or four messages instead of a long phone call. It runs on Telegram, because that is where that provider’s customers were; the same design runs on WhatsApp.
Read the Lebanese ISP case studyA focused first build usually lands between a few thousand and a few tens of thousands of dollars, depending on how many channels and systems it touches and how clean your data is. We scope a fixed price after a short discovery call, so you know the number before you commit. We quote in USD. Meta’s per-message charges are billed by Meta at its “Rest of Middle East” rates.
A first WhatsApp flow on top of systems you already run usually goes live within a few weeks, including Meta business verification.
Yes, if it is built for it. We test on real Lebanese messages that mix Arabizi, Arabic script, French and English, and the bot answers in the style the customer used.
Meta charges per template message and places Lebanon in its “Rest of Middle East” rate group. Replies inside the 24-hour window after a customer writes are not template messages, so a bot that mainly answers is cheap to run.
For an AI agent, the WhatsApp Business Platform (the API), on a number you verify with Meta. The phone app cannot be automated reliably and risks the number.
Yes. It confirms the basket and total in USD and books the delivery as cash on delivery, or sends your payment link if you take cards.
The conversation is kept on our side, so the customer continues where they left off, and failed messages are retried.
Hephon (Hephon L.L.C-FZ) is a Dubai AI agency with a Lebanese engineering team. We build WhatsApp and Telegram agents, chatbots and operations platforms for Lebanese businesses.
Our product for retailers
Hephon Commerce
For grocers and online stores in Lebanon, Hephon Commerce takes orders on WhatsApp in Lebanese Arabic, Arabizi and English, builds the basket from your catalogue, and orders only after the shopper confirms.
Tell us what fills your team’s day and we will tell you honestly whether AI can take it, and at what fixed price.
