AI for Hospitality
Every guest message answered. At 2am too.
Guests ask before they book, while they stay, and after they leave, in four languages, at all hours. Your front desk can’t be awake for all of it. An AI concierge for hospitality handles the questions, bookings and requests on WhatsApp and your booking channels, in Arabic, English and more, for hotels and resorts across Beirut, Dubai and Riyadh. Your team steps in whenever judgment is needed.
Built on the same production AI stack we ship for a multi-country healthcare operator and a Lebanese ISP serving ~2,000 customers, with human handover on every system we deliver.
Hephon ConciergeliveYes, a sea-view deluxe is open for both nights next weekend at AED 720 per night, breakfast included. Want me to hold it for you, or send a couple of other options first?
Availability · liveReserve a room
Availability synced to your PMS
Guest messaging
It answers guests around the clock.
Availability, bookings, requests and recommendations handled on WhatsApp and your booking channels, in the guest’s language, at any hour. Your front desk takes over the moment a situation needs a human touch.
Nadia Fares
Returning guest · Dubai
Stays
5
Nights
18
Last stay
Mar
Tier
Gold
Returning guests, remembered
It treats a returning guest like one.
Past stays, preferences and requests travel with every guest, so regulars get their usual room and your team gets context on a name. When the concierge hands off, the front desk has the full history.
Property knowledgeSyncedConnected sources
- Rooms & rates
- Amenities & hours
- Policies & house rules
- Supplier contracts
- Local recommendations
Grounded answer
Check-in is 3pm and checkout is noon, and late checkout to 2pm is free for loyalty members. The pool and spa are open 7am to 9pm.
The work nobody sees
It clears the back office too.
Supplier invoices coded to the right department, guest FAQs answered from your own information, and contract renewals flagged before they expire. The admin that piles up behind the front desk stops piling up.
Daily performanceAuto-sent · 6amOccupancy
84%
+3.0%
RevPAR
AED 610
+5.1%
ADR
AED 726
+2.2%
Occupancy, last 7 days
Slow weekend check-in showed up in 6 reviews. It’s in your Monday brief.
Feedback into decisions
Every review, read and summarised.
Reviews and guest comments across every platform read, sorted and turned into a weekly brief: what’s praised, what’s slipping, and what to fix first. Plus occupancy and revenue reports compiled daily so nobody builds them by hand.
Everything it does.
Concierge
Back office
Reviews
Trust & security
Built to be trusted with your business.
No black boxes and no surprises with your data. The same standards we run for regulated clients across telecom, healthcare and retail.
Your keys, your models
It runs on your own model-provider accounts (BYOK). You own the keys and can revoke them anytime.
Encrypted end to end
Credentials and data are encrypted with AES-GCM, in transit and at rest.
Hosted where you need
Data residency in Lebanon, the Gulf, or the EU, based on your rules.
Never trained on your data
Your data stays yours. We don’t use it to train models.
A human stays in control
Clear approval and escalation rules, with full context handed over.
Proven in production
Already running for Saudi Arabia’s largest grocery retailer and a Lebanese ISP with ~2,000 customers.
Common questions
Does it connect to our PMS and booking channels?
Yes. It reads real availability and guest records from your property management and booking systems, so answers and holds are always current. Anything with an API can be connected.
Can it handle guests in Arabic and other languages?
Yes. It answers guests in Arabic, English and more, including Gulf and Lebanese phrasing, and switches between languages mid-conversation the way international guests actually write.
What happens when a guest needs a real person?
It hands off to your front desk with the full conversation and the guest’s history attached, so nobody repeats themselves. You decide which requests always go straight to a human.
How is guest data kept secure?
It runs on your own model-provider keys (BYOK), data is encrypted with AES-GCM in transit and at rest, and it can be hosted in Lebanon, the Gulf or the EU for residency. We never train models on your data.
How fast can we go live?
Usually a first working version within two to three weeks of a scoped kickoff, starting with guest messaging and bookings. We measure adoption at 30 days and fix what isn’t landing.
Still answering guest messages at 2am?
Already know what you need?Let’s talk.
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