AI Customer Experience Agent
Customer experience that never sleeps.
One AI agent across voice, chat, your website and WhatsApp, in Arabic and English. It knows your business, plugs into your tools, and handles the whole conversation, so every customer gets an answer and your team only touches what truly needs a person.
Built on the same conversational AI we shipped for one of Saudi Arabia’s largest retailers, in production for 10M+ users.
Hephon AgentliveSale items can be returned within 7 days for store credit, provided the tags are attached. Full-price items have 14 days. Want me to start one for you?
Answered from Returns policyBusinesses we’ve worked with
Every channel
Everywhere your customers reach you.
One agent, one brain, behind all of them, so the answer is the same whether someone calls, chats, or messages on WhatsApp.
Where most Gulf customers already message you.
Instagram DMs
Yes, it replies to Instagram DMs and comments too.
Web chat & widget
An embeddable bubble on your website.
In your mobile app
Drop the agent into your iOS or Android app with our SDK.
Voice
Answers the phone, in Arabic and English.
Knows your business
It learns your company, not a generic script.
We ground it in your real content, website, help docs, product catalogue, past tickets and policies, so every answer is true to your business, with sources. When it has no source, it hands off instead of guessing.
Knowledge base5 sources · syncedConnected sources
- Website
- Help centre & FAQs
- Product catalogue
- Past tickets & chats
- Policies & docs
Grounded answer
You can update alerts under Account → Notifications. Changes save instantly and apply to email and in-app.
What it does
It doesn’t just chat. It gets the job done.
Book an appointment
Synced to Google Calendar
Books and manages appointments.
Checks real availability, books, reschedules and reminds, synced to your calendar. It fills the diary and cuts no-shows without your team touching it.
Order #1042
SAR 249
Linen overshirt · M
Connected to Shopify
Runs orders and returns, end to end.
Tracks orders, updates addresses, and starts returns or exchanges, straight from the chat. E-commerce ready, connected to your store and payments.
Plugs into your stack
It works with the tools you already run.
The agent reads and writes to your systems in real time, so it can check an order, see a customer’s history, book into your calendar, or open a ticket, without your team touching a thing.
WhatsApp · Instagram · Shopify · Salesforce · HubSpot · Zendesk · Stripe · Slack · Sheets, and anything else over API.
your agent
The platform
See and shape every conversation from one place.
It’s not a black box. A live inbox of every conversation across channels, with the customer’s full context beside it, what the AI resolved, what it escalated, and everything you need to step in.
Open
45
Resolved today
112
Avg reply
1m 20s
CSAT
4.9
Hephon- Inbox
- Customers
- Tickets
- Tasks
- Insights
- Knowledge
Conversations
Alex M.
Regarding order #345…
Sarah K.
My last order says deliv…
Goidan P.
Can you clarify pricing…
Davin D.
Trouble logging in to…
Jenny M.
Where is my refund?
Sarah K.
Enterprise
Set the voice
Its tone and personality, what it will and won’t say. It sounds like your brand.
Guardrails
Hard limits on topics, promises and discounts. It stays inside the lines you draw.
Review & improve
See every conversation, spot gaps, and teach it with a click.
Escalation rules
Decide exactly what it resolves alone and what always reaches a human.
What it looks like in practice.
10M+
app users on one system we built
14 hrs
saved weekly on manual reporting
67%
faster first responses to customers
30 days
to full team adoption, measured
“One message. The AI finds the product, builds the basket, answers the question, and hands off to a human if it needs to.”
Now live for Panda, one of Saudi Arabia's largest grocery retailers, handling tens of thousands of conversations. Read the story
See all case studies→Who uses it
Built for every team that talks to customers.
Beyond support
It becomes where you run your customers.
Every conversation quietly builds a record of the customer, what they’ve bought, asked, and what’s still open. Over time it’s where your whole team sees them, in one view. Use it as your CRM, or sync it with the one you have.
Lifetime value
$1,250
Orders
14
Conversations
5
CSAT
4.8
Everything it does.
Conversations
Knows & does
Control & platform
Trust & security
Built to be trusted with your customers.
No black boxes and no surprises with your data. The same standards we run for regulated clients across telecom, healthcare and retail.
Your keys, your models
It runs on your own model-provider accounts (BYOK). You own the keys and can revoke them anytime.
Encrypted end to end
Credentials and data are encrypted with AES-GCM, in transit and at rest.
Hosted where you need
Data residency in Lebanon, the Gulf, or the EU, based on your rules.
Never trained on your data
Your conversations and content stay yours. We don’t use them to train models.
A human is one step away
Clear escalation rules and full context handed over, so no customer is left stuck.
Proven in production
Already running for Saudi Arabia’s largest grocery retailer and a Lebanese ISP with ~2,000 customers.
Common questions
What channels does the AI support agent cover?
One agent behind all of them: WhatsApp, website chat, an embeddable widget for your site or app, voice/phone, and social DMs like Instagram. It’s the same brain and knowledge everywhere, so answers stay consistent no matter how a customer reaches you.
How does it know about my business?
We ground it in your real content, your website, help centre, product catalogue, past tickets and policies. Every answer is drawn from your information, with sources, so it stays accurate. When it has no source, it hands off to a person instead of guessing.
Does it handle Arabic and Gulf dialect?
Yes, including Gulf and Saudi dialect and natural switching between Arabic and English in the same message. We’ve shipped dialect-native customer conversations in production for one of the region’s largest companies.
Can it do more than answer, like book appointments or handle orders?
Yes. It books and reschedules appointments, checks and tracks orders, starts returns and exchanges, captures and qualifies leads, and sends secure payment links. It doesn’t just talk, it completes the task, then escalates anything it shouldn’t handle.
Which tools does it integrate with?
It reads and writes to the systems you already run, e-commerce (Shopify), CRMs (Salesforce, HubSpot), helpdesks (Zendesk), calendars, payment providers, WhatsApp, Slack and spreadsheets, plus anything else over API. If it holds your customer data, the agent can use it.
Do I stay in control of what it says?
Completely. You set its tone and personality, put hard guardrails on topics, promises and discounts, define exactly what it resolves alone versus what always reaches a human, and review every conversation from one dashboard, improving it with a click.
Can it replace or work with our CRM?
Both. It keeps a full record of every customer, their conversations, orders, tickets and tasks, so you can use it as your customer hub, or sync it with the CRM and helpdesk you already have. It fits how you work, not the other way round.
How is this priced, and how fast can it go live?
It’s a custom build scoped to a fixed price after a short discovery, so you know the number before you commit. A focused first version is usually live in weeks, not months, and you own it. We measure adoption at 30 days and keep tuning it.
See your support agent, built on your business.
Already know what you need?Let’s talk.
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