AI for Retail
The store that answers back.
Customers ask the same things all day: is this in stock, where’s my order, can I return it. Meanwhile someone in the back office rebuilds the same sales report every Monday. We fix both with one AI layer for retail, wired into your Shopify or POS, answering shoppers in Arabic and English across WhatsApp and web. Built for how stores in Beirut, Dubai and Riyadh actually sell.
We built the conversational AI inside the app of Saudi Arabia’s largest grocery retailer, serving 10M+ users in real Saudi dialect, with human handover when it matters.
Hephon Shop AssistantliveYes, the white linen shirt is in stock in medium, SAR 189. Want me to add it to your basket, or check other colours first?
Shopify · 3 in stockOrder #2205
SAR 189
White linen shirt · MConnected to Shopify
Where’s my order
It answers the order questions for you.
Order status, tracking, address changes and returns, handled in the chat in seconds instead of a ticket someone opens tomorrow. It reads from your store and payments, so the answer is always the real one.
Nightly sales reportAuto-sent · 7amRevenue
SAR 138k
+6.2%
Orders
642
+4.0%
Return rate
3.1%
-0.4%
Revenue, last 7 days
Linen shirts are your top seller, and two sizes are about to run out.
Written for you
The sales report writes itself, nightly.
Sales, stock and channel performance pulled from your systems and delivered already written, every morning, before anyone asks. Best sellers, what’s about to run out, and where the money moved, in English or Arabic.
Lifetime value
SAR 4,600
Orders
14
Returns
1
CSAT
4.8
Every conversation, remembered
It knows the customer, not just the order.
Past orders, previous issues and preferences travel with every chat, so repeat shoppers never start from zero. When a human takes over, they get the full history, not a cold ticket.
Order sync liveOrder placed on WhatsApp or web
Pushed to Shopify and payments
Handed to the delivery partner
Address mismatch flagged for review2 waiting
1,284 orders this month · 0 retyped by hand
Wired to your stack
It runs on the tools you already use.
Shopify, WooCommerce, your POS, your payment provider and your delivery partners, connected once and kept in sync. Routine work runs on its own; the exceptions go to your team with the context to act.
Everything it does.
Sells
Serves
Reports
Trust & security
Built to be trusted with your business.
No black boxes and no surprises with your data. The same standards we run for regulated clients across telecom, healthcare and retail.
Your keys, your models
It runs on your own model-provider accounts (BYOK). You own the keys and can revoke them anytime.
Encrypted end to end
Credentials and data are encrypted with AES-GCM, in transit and at rest.
Hosted where you need
Data residency in Lebanon, the Gulf, or the EU, based on your rules.
Never trained on your data
Your data stays yours. We don’t use it to train models.
A human stays in control
Clear approval and escalation rules, with full context handed over.
Proven in production
Already running for Saudi Arabia’s largest grocery retailer and a Lebanese ISP with ~2,000 customers.
Common questions
Does it connect to Shopify or my POS?
Yes. It reads live from Shopify, WooCommerce or your POS and payment provider, so stock, prices and order status are always the real ones. Anything with an API can be wired in.
Can it sell and support in Arabic?
Yes. It handles product questions, orders and returns in Arabic and English, including Gulf and Lebanese phrasing, and switches between them mid-conversation the way your customers write.
What happens when it can’t handle something?
It hands off to your team with the full conversation and the customer’s order history attached, so nobody has to repeat themselves. You decide which cases always go to a human.
How is our customer data kept secure?
It runs on your own model-provider keys (BYOK), data is encrypted with AES-GCM in transit and at rest, and it can be hosted in Lebanon, the Gulf or the EU. We never train models on your data.
How fast can we go live?
Usually a first working version within two to three weeks of a scoped kickoff, once we have access to your store and channels. We measure adoption at 30 days and fix what isn’t landing.
Still answering “where’s my order” by hand?
Already know what you need?Let’s talk.
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