AI Workflow Automation
The work that shouldn’t be work.
Someone on your team copies numbers between systems, chases approvals and re-types the same data every week. AI workflow automation connects the tools you already run and lets that work run itself: triggered on an event, checked before it moves, and handed to a person only when it matters. Built for how businesses in Lebanon, the UAE and Saudi Arabia actually operate.
Built on the same automation stack we ship in production, from a Lebanese ISP serving ~2,000 customers to our own multi-tenant clinic platform.
Hephon automation runningInvoice intake liveSupplier invoice lands in the shared inbox
Line items and totals extracted
Matched to PO #2287
Posted to the books, exception flagged1 waiting
214 invoices this month · 0 keyed by hand
It starts on its own
Something happens, the workflow runs.
A new row in a sheet, an email in a shared inbox, a form submission, a WhatsApp message, a status change in your CRM, or simply 8am on Monday. The trigger fires and the steps you defined run, whether or not anyone remembers to press anything.
Where each part runs
Rules where it’s predictable, AI where it’s not.
Most steps are deterministic, so cheap rules handle them: over this threshold, route for approval; this customer tier, apply that discount. AI is reserved for the steps a rule can’t cover, like reading a messy supplier PDF or classifying a ticket by intent. That keeps the workflow accurate and the running cost low.
Runs today
318
Auto-cleared
92%
To review
6
Avg run
4.2s
Hephon- Runs
- Workflows
- Rules
- Approvals
- Connections
- Logs
Recent runs
Invoice intake
PO #2287 matched · posted
Approval routing
12% over PO · sent for sign-off
Support triage
Arabic complaint · classified
CRM sync
New row → contact created
Monday report
Scheduled · posted 7:40am
Approval routing
AI step
This week’s runsLive · updated 2m agoRuns
1,842
+6.0%
Flowed through
90%
+1.2%
Reached a person
184
-4.0%
Runs per day, last 7 days
One invoice 12% over its PO is waiting on a one-click approval.
Checked before it ships
The routine 90% flows through. The rest reaches a human.
Every AI output is validated against a schema before it moves, so a bad result gets caught instead of writing garbage downstream. Failed steps retry, and anything high-stakes, a payment, a contract, a customer reply, pauses for a one-click approve or edit, with full context attached.
Workflows liveranked by return4 workflows live · retries, approvals and a full run log in one place
You can see everything
It runs in the open, and we watch it with you.
You see what ran, what failed and what needed a person, all in one place. We put it live with error handling, retries and approval checkpoints, then sit with it through the first weeks and tune it as the edge cases show up.
Everything it does.
Connects
Automates
Keeps safe
Trust & security
Built to be trusted with your business.
No black boxes and no surprises with your data. The same standards we run for regulated clients across telecom, healthcare and retail.
Your keys, your models
It runs on your own model-provider accounts (BYOK). You own the keys and can revoke them anytime.
Encrypted end to end
Credentials and data are encrypted with AES-GCM, in transit and at rest.
Hosted where you need
Data residency in Lebanon, the Gulf, or the EU, based on your rules.
Never trained on your data
Your data stays yours. We don’t use it to train models.
A human stays in control
Clear approval and escalation rules, with full context handed over.
Proven in production
Already running for Saudi Arabia’s largest grocery retailer and a Lebanese ISP with ~2,000 customers.
Common questions
Do we have to replace the tools we already use?
No. It connects to what you run today through their APIs, your CRM, spreadsheets, inbox, accounting system and messaging, and moves data between them. If a tool has no API, we find a supported path before we commit to it.
Can it handle Arabic messages and documents?
Yes. It reads and classifies Arabic and English, including Gulf and Lebanese phrasing and code-switching, so support triage, invoices and forms in either language flow through the same workflow.
What happens when a step fails or the AI gets something wrong?
Every AI output is checked against an expected format before it moves on, so bad results are caught early. Failed steps retry automatically, and anything that still can’t resolve is logged and surfaced to a person rather than silently dropped.
How is our data kept secure?
It runs on your own model-provider keys (BYOK), data is encrypted with AES-GCM in transit and at rest, and it can be hosted in Lebanon, the Gulf or the EU. We never train models on your data.
How fast can the first workflow be live?
Usually a first working automation within two to three weeks of a scoped kickoff, once we have access to the systems. We start with the one that’s eating the most time.
Still doing that by hand every week?
Already know what you need?Let’s talk.
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