Order intake off WhatsApp
Orders arriving as chat messages and voice notes get extracted — items, quantities, customer — and written into your sheet and accounting flow. Your team reviews a queue instead of retyping.
AI agency · Jeddah
An AI agency for Jeddah’s traders, retailers, and family firms.
Hephon is an AI agency working with businesses in Jeddah. We take the manual work slowing a trading or retail operation down — orders retyped off WhatsApp, stock reconciled by hand, the same customer questions all day — and build the AI system that handles it, in Saudi dialect, at a fixed price.
Businesses we’ve worked with
Why Jeddah
Jeddah runs on trade, and trade runs on paperwork that rarely keeps up: goods through the port, purchase orders re-keyed, suppliers chased on WhatsApp, stock counted in a spreadsheet someone maintains from memory. In the family businesses that anchor this market, the most experienced people spend a large part of their week being human bridges between systems. That repetitive layer is exactly what a good AI agency removes.
The systems have to live where Jeddah’s customers and staff already are — WhatsApp, in Saudi dialect, switching to English mid-message — and they have to be adopted by teams that were not hired for technology projects. We measure adoption at 30 days and stay until it sticks, because a tool nobody opens is expensive decoration.
What we build in Jeddah
AI systems, shipped and adopted.
Stock and supplier automation
Purchase orders, inventory, and supplier follow-ups connected so data stops being re-typed and the right person is told when stock runs low or an order stalls.
Customer questions, answered in dialect
Price, availability, and delivery questions answered automatically from your live sheets in Saudi Arabic, with anything unusual handed to a person.
The honest take
The honest framing for a Jeddah family business: you probably do not need an "AI transformation," and anyone selling you one is overscoping. You need one or two specific systems — order intake, stock alerts, the weekly numbers — built properly and priced fixed.
If your requirement is a large ERP program or government work, a Saudi-domiciled integrator is the right tier. For focused commercial builds with real dialect handling, a small senior team is faster and cheaper per outcome — that is us, and the price is agreed before work starts.
How we work
Three steps, from the first call to a system your team actually uses.
01 · Understand
We sit with your team first.
We spend time where the work actually happens and find what’s quietly costing you hours every week. Then we come back with a clear, fixed price.
02 · Build
We build where you already work.
Sometimes that means automating inside WhatsApp, Excel, your CRM. Sometimes it’s a new system that talks to those tools, or replaces the one slowing you down. Either way: working, documented, and your team trained on it.
03 · Run
We stay until it sticks.
Thirty days in, we measure whether your team actually uses it. If they don’t, we fix that, on us. Most clients then keep us on as Resident™.
Jeddah questions
Do you work with businesses in Jeddah?
Yes. We work across Saudi Arabia with active shipped work in the Kingdom, including conversational AI for one of its largest grocery retailers. On-site in Jeddah when a project needs it, remote when it doesn’t.
What does an AI agency cost for a mid-size Jeddah business?
A fixed fee scoped after a discovery call, so you know the number before anything starts. A focused first automation — order intake, stock alerts, the weekly report — costs far less than a full conversational system, and we start with whichever pays back fastest.
Our team is not technical. Will they actually use it?
That is the part we treat as the deliverable. The systems live inside tools your team already uses (WhatsApp, the sheet they know), we train the team on their real work, and we measure adoption at 30 days. If people have gone back to the old way, we have not finished the job.
Can the AI handle the way our customers actually write?
Yes — Saudi dialect, voice notes, photos of handwritten lists, and Arabic-English switching mid-message. It is tested on real messages, not textbook Arabic.
More on Jeddah and the market.
Talk to an AI agency that ships.
Book a 30-minute call with a founder. We’ll tell you the highest-impact thing we’d build first in Jeddah, and what it costs, before you commit to anything.
