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Hephon is an AI agency in Dubai (Hephon L.L.C-FZ) that builds AI customer support agents for UAE businesses: one agent across WhatsApp, web chat and phone, answering in Gulf Arabic and English from your knowledge base and systems, and handing the rest to your team with context.
It answers customers on WhatsApp, your website and the phone in Gulf Arabic and English, resolves routine requests from your real order, booking or account data, and hands anything else to a person with the full conversation. In the UAE it must store data under the PDPL or your free zone’s law and work on your own channels.
A UAE support team answers the same question in English on the website, in Gulf Arabic on WhatsApp and in a mix of both on the phone. Customers move between channels mid-issue and expect not to repeat themselves. Most tickets are routine: where is my order, can I change my booking, how do I return this.
An AI support agent takes the routine on every channel at once, from one knowledge base, and keeps one history per customer. Your team handles the cases that need judgement, with everything the agent already checked in front of them.
ابا ارجع الطلب، وصلني غلط
I want to return the order, I received the wrong item.
hi, booking ref HB-2291, can I move it to Sunday?
A booking change in English on web chat.
شو صار على الشكوى اللي رفعتها امس؟
What happened with the complaint I filed yesterday?
Illustrative messages written the way customers write, not real customer messages.
Support conversations are personal data and, on the phone and WhatsApp, regulated channels.
Onshore, personal data falls under Federal Decree-Law No. 45 of 2021, in force since 2 January 2022. Its executive regulations had not been published by late 2026, so we build to the law’s own principles: a clear purpose for every field the agent collects, data kept no longer than needed, and a person’s right to object to decisions made only by automated processing.
Source: Simmons & Simmons: UAE PDPL FAQsA business registered in the DIFC answers to DIFC Data Protection Law No. 5 of 2020, whose Regulation 10 covers personal data processed by autonomous and semi-autonomous systems such as AI agents. ADGM has its own Data Protection Regulations 2021. We confirm which regime applies before the first conversation is stored.
Source: Clyde & Co: DIFC Regulation 10Since 1 July 2025 Meta charges per template message, by category (marketing, utility, authentication), at rates set for the UAE, and it can bill in AED. Utility updates such as order confirmations cost far less than marketing messages, so we design flows that stay in the cheaper categories.
Source: Meta: WhatsApp Business Platform pricingVoice service in the UAE comes from the licensed operators, and reselling numbers or minutes needs a TDRA licence. Cloud carriers such as Twilio do not allow outbound calls from UAE numbers. So the agent works on a line registered to your own trade licence; we never own your number.
Source: Twilio: UAE voice guidelinesGeneral information checked in November 2026, not legal advice.
Policies, product details and how-tos, cited from your own documents, in Gulf Arabic or English.
Order tracking, booking changes, returns and account questions completed in your systems, not just answered.
Uncertain or sensitive cases go to your team with the thread, the customer’s history and what the agent checked.
A dashboard of conversations, outcomes and trending questions, so the knowledge base and the product improve.
In the Panda app in Saudi Arabia, our assistant answers product and support questions from the retailer’s knowledge base and hands off to human agents through Genesys Cloud CX when its confidence drops, with the question, its reasoning and the products it considered. The confidence threshold is tuned on the support team’s feedback. The same design is what we build for UAE support teams.
Read the Panda case studyA focused first build usually lands between a few thousand and a few tens of thousands of dollars, depending on how many channels and systems it touches and how clean your data is. We scope a fixed price after a short discovery call, so you know the number before you commit. We invoice in AED or USD. Running costs depend on conversation volume and channels.
A first channel, usually WhatsApp or web chat, typically goes live within a few weeks; phone follows once your line is connected.
WhatsApp, web chat, an embeddable widget, your app and the phone, from one agent with one history per customer.
Yes, including Gulf Arabic and the mixed messages UAE customers send. It replies in the language the customer used.
No. It takes the routine questions so your team can handle the cases that need a person. It hands off with context rather than guessing.
Where your data law requires: the UAE PDPL onshore, or the DIFC or ADGM rules in those free zones. We agree hosting and retention in discovery. This is general information, not legal advice.
Yes. It works inside the helpdesk and CRM you already run, so tickets and handoffs land where your team works.
Hephon (Hephon L.L.C-FZ), an AI agency in Dubai, builds AI customer support agents, Arabic chatbots and voice agents for UAE and Saudi businesses.
Tell us what fills your team’s day and we will tell you honestly whether AI can take it, and at what fixed price.
