Conversational shopping
Customers write one message, in their own dialect, and the AI finds the product, builds the basket, and answers the question. In the app, on WhatsApp, wherever they already are.
AI implementation · Saudi Arabia · Retail & E-commerce
AI for retail businesses in Saudi Arabia.
The highest-return first build for a Saudi retailer is a shopping assistant that answers in real Saudi dialect, knows your catalogue and stock, and completes the order. We built exactly that inside the Panda app, serving over ten million users. The same pattern fits your business without that scale. Fixed price after a short discovery.
Saudi retail carries its own pressure: customers expect to be answered in their own dialect, and Vision 2030 has turned digitising the customer experience from a nice-to-have into an expectation set from the top. The everyday drag is the familiar one though, the same product and availability questions all day, orders retyped between systems, and reporting that lags the decisions it should inform. Each of those is a system to build, not a headcount to add.
Our Panda work is the proof this scales in-market: a shopping assistant handling genuine Saudi dialect, finding the product, filling the basket, and handing off to a person when it should, inside an app used by over ten million people. A retailer in the Kingdom does not need that scale. It needs the same approach fitted to its catalogue, its channels, and its team, which is the kind of focused build we scope to a fixed price.
What we build for retail & e-commerce here.
Support that doesn’t queue
Order status, returns, store hours, product questions. The AI handles the routine ones in seconds and hands the rest to your team with full context.
Reports that write themselves
Sales, stock, and channel performance pulled from your systems and delivered written, every morning, before anyone asks.
10M+
app users. We built the conversational AI inside the app of Panda, one of Saudi Arabia’s largest grocery retailers. It speaks real Saudi dialect and hands off to a human when it should.
Questions
Does the assistant understand real Saudi dialect?
Yes. We build for the way Saudi customers actually type and speak, not textbook Modern Standard Arabic. It is the same capability behind the Panda app assistant, which handles dialect requests and completes the task rather than just replying.
How much does this cost for a Saudi retailer?
A focused first build usually lands between a few thousand and a few tens of thousands of dollars, depending on how many channels it touches and how clean your product data is. We scope a fixed price after a short discovery, so you know the number before committing.
How do you handle data residency and our catalogue?
The assistant runs on your real catalogue, prices, and stock, and we design around in-region data residency and bring-your-own-key setups from the first conversation. Compliance is settled in writing before anything is signed, not discovered late.
Other industries in Saudi Arabia.
Retail & E-commerce AI in other markets.
See what we’d build for your business first.
The free AI audit maps your operations and shows the three systems we’d build first, in plain language, with a fixed price to start.
